BinProxy
Sign up

Refund Policy

This policy says when you get a refund and how to ask for one.

1. When you get a refund

The GB you bought is refunded to your BinProxy wallet when both of these are true:

  • the fault is in BinProxy's system, for example you were charged but the GB wasn't added, or the proxies couldn't connect because of a problem on our side;
  • you tell us within 7 days of the purchase.

The refund matches the traffic affected and is added to your BinProxy wallet.

2. When there is no refund

  • Traffic that was used normally.
  • The website you visit blocks proxies, asks for verification or doesn't behave as you hoped. We don't promise that the proxies work with every website.
  • Problems caused by the settings of your software or device.
  • Accounts closed for breaking the Terms of Service.
  • Requests sent more than 7 days after the purchase.

3. How to ask

  1. Go to Support in your dashboard and open a request.
  2. Describe the problem, say when it happened and attach a screenshot if you have one.
  3. We check and answer in that same request. If you qualify, the money is added to your wallet.

4. A top-up that hasn't arrived

If you made a transfer and your balance hasn't gone up, open a request under Support and attach the transfer receipt. We check it against the bank's records and credit your wallet.

5. Contact

Open a request under Support in your dashboard or email [email protected].